• Go to Recover your account and type the email address that needs a password reset. Then select Next.

  • We'll ask where you'd like to get your  security code. Choose one of the alternate contact email addresses or phone numbers on this account. Then select Next.

  • Type the missing info to verify that it's really your email address or phone number. Next, select Send code. 

  • We'll send the security code to the alternate contact you chose. If you don't see it, check your junk folder. If it's not there, you can select Use a different verification option. 

  • Type the security code into Verify your identity, then select Next.
  • Reset the password for your Microsoft account by typing it into New password. Then confirm it by typing it again into Reenter password.